Shipping policy

Numind Shipping Policy

Effective Date: 06 October 2025

Order Processing Time

Orders are processed within 2–3 business days (Monday–Friday, excluding holidays).
During high-volume periods, processing times may be slightly longer.

You will receive an email confirmation with tracking information as soon as your order ships.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location, carrier rates, and selected shipping method.

Estimated delivery windows will be shown at checkout. All delivery times are estimates only and are not guaranteed.

Domestic Shipping (United States)

We ship throughout the United States. Delivery generally takes 3–7 business days once the order has shipped, depending on the carrier and destination.

Pre-Orders

If you purchase a pre-order item:

  • Your payment is collected at the time of purchase.
  • The estimated shipping window will be displayed at checkout.
  • Pre-orders are fully refundable before shipment. Contact support@getanumind.com to request a cancellation.

Orders containing both in-stock and pre-order items may ship together or separately at our discretion.

Order Tracking

Once your order ships, you will receive a tracking link via email. Tracking updates may take up to 24–48 hours to appear, depending on the carrier.

Shipping Delays

Delivery may be delayed due to:

  • Carrier delays
  • Weather events
  • Holidays
  • Incorrect or incomplete addresses
  • High order volumes
  • Customs inspections (if applicable)

Numind is not responsible for delays caused by the shipping carrier or circumstances beyond our control.

Incorrect or Undeliverable Addresses

If an order is returned due to an incorrect or undeliverable address, the customer is responsible for:

  • Additional shipping costs to reship the order
    or
  • A refund minus shipping fees (for unopened items only)
  • Please double-check your address at checkout.

Lost, Stolen, or Damaged Packages

Lost or Stolen Packages

Once a package is marked “Delivered” by the carrier, Numind is not liable for lost or stolen shipments.
Please check with neighbors, your local post office, or the carrier for assistance.

Damaged Packages

If your order arrives damaged, contact us within 7 days at support@getanumind.com with your order number and photos of the damage. We will arrange a replacement or refund after verification.

International Shipping

At this time, Numind ships only within the United States.
International shipping may be offered in the future.

Returns & Refunds

Returns are accepted within 30 days of delivery for unopened, sealed products only.
Customers are responsible for return shipping costs, and a 15% restocking fee applies to all approved returns.

For full details, please review our Refund & Return Policy.

Contact Us

For questions about shipping or your order, contact us at:
support@getanumind.com