Refund policy

Refund & Return Policy

Effective Date: 06 October 2025

We stand behind our products and want every customer to have a positive experience. Because Numind is a consumable wellness product, certain restrictions ensure product safety and fair use.

Returns

We accept returns within 30 days of delivery for unopened, sealed products only.
For safety and quality control, opened or used items cannot be returned or refunded.

Return Shipping & Restocking Fee

Customers are responsible for return shipping costs.
All approved returns are subject to a 15% restocking fee, which covers product handling and disposal, as returned supplements cannot be resold.

How to Start a Return

  1. Email support@numind.com with your order number and the reason for your return.

  2. Our team will review your request and provide return instructions.

  3. Once the item is received and inspected, eligible refunds will be issued to your original payment method, minus shipping and restocking fees.

Final Sale Items

Products marked as Final Sale cannot be returned or refunded.
This includes certain promotional items, bundles, discounted inventory, and any items listed under our Final Sale collection.

Pre-Order Cancellations

Pre-orders are fully refundable prior to shipment.
To cancel a pre-order, contact support@numind.com with your order number.

Damaged or Defective Items

If your order arrives damaged or defective, you must notify us within 7 days of delivery.
After verification, we will arrange a replacement or a refund.

Refund Timing

Please allow up to 10 business days for approved refunds to appear on your account after processing.